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Issue 66: A future for telecentres

Public access to ICTs: Sculpting the profile of users – Working Paper

Based on a survey of public access ICT users in five countries, this working paper outlines some basic characteristics of users: their demographics, history of using ICTs and reasons for using public access ICTs. This preliminary analysis indicates that while a large proportion of public access ICT users are young (40% under 20 years old), male (65%), students (44%) and have at least secondary education (82%), there is a fair amount of diversity in user characteristics. Most users' first contact with computers and the internet was in a public access venue, and even those who have access at home visit these venues for other reasons, such as better equipment, faster connections, being with friends or having access to help from venue staff.

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12 June 2012

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